Hotel Front Office Manager
Location: Walton, Kentucky, United States
Company: Holiday Inn Express Hotel & Suites Richwood
Job Type: Full-time, Hourly
Posted: Feb 10, 2026
Application deadline: Apr 12, 2026
Source: ZipRecruiter
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Compensation:
$14.50 hourly
Responsibilities:
- Gather financial information and generate occupancy reports for the general manager
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Hold responsibility for the front desk budget and order any necessary office supplies
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Lead operations at the front desk and make sure guests have an exceptional stay
Qualifications:
- Must possess a high school diploma or equivalent certification (GED)
- Experience with MS office and bookkeeping skills desired
- Have superb communication skills, management skills, and multitasking skills
- Hospitality experience of at least 1 year is required for this role
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
About Company
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model.
Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
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