System Support Engineer- Procore
Location: Phoenix, Arizona, United States
Company: Modigent
Job Type: Full-time
Salary: $110000 - $130000
Posted: Aug 28, 2025
Application deadline: Nov 8, 2025
Source: ZipRecruiter
System Support Engineer – Procore - Job Description
We are looking to hire a skilled Systems Support Engineer, Procore, to assist our business clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include diagnosing system issues, problem and root cause analysis documentation, configuration and change management, and liaising with the business.
To ensure success as a System Support Engineer, Procore, you should have in-depth knowledge of Procore, high-level communication skills, and the ability to work independently. Ultimately, a top-class support engineer provides valuable IT assistance and support while maintaining strong customer relations.
Technical Support Engineer Responsibilities:
- Responding to technical support tickets.
- Contacting business clients to find out the nature of the technical or IT issue.
- Traveling to clients' office or server location
- Diagnosing and troubleshooting system issues.
- Proposing simple and effective solutions.
- Maintaining good client relations.
- Completing job reports.
Technical Support Engineer Requirements:
- Bachelor’s degree in computer science or information technology or relevant work experience
- Previous work experience as a Systems Support Engineer with Procore focus.
- In-depth knowledge of Procore (3-5 years).
- Knowledge of operating systems, web services, and API.
- Ability to troubleshoot complex software issues.
- Excellent communication skills.
- Critical thinker.
- Good interpersonal skills.
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