Front Desk/Guest Service Agent
Location: Storm Lake, Iowa, United States
Company: King's Pointe Resort
Job Type: Full-time, Part-time
Posted: Jan 17, 2026
Application deadline: Apr 12, 2026
Source: ZipRecruiter
We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.
Applicant must have strong interpersonal and administrative skills.
Key Requirements/ Qualifications:
- Successful history as a front desk agent or related customer service experience.
- Understanding of how to use hotel's Property Management Software (PMS) systems.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed, gracious and professional attitude.
Responsibilities:
- Represents the first point of contact with guests and handles all stages of a guest’s stay.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
This position is subject to successful completion of a background check as it relates to the responsibilities of the role.
Benefits such as:
At S&L Hospitality, culture is not just another buzz word we throw around lightly. The culture that has been built at S&L is at the base of everything we do, and we want to find team members that will not only meet our job requirements but also fit the culture of our company. S&L Hospitality has been built on the foundation of family and creating lasting, positive relationship. Our mission is to create a lasting impression doesn't just stop at our guests - we also take care of our team!
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service - with company match!*
- Flexible scheduling.
- On-the-job training.
- Paid Time Off - begin accruing day one!*
- Holiday Pay when working one of our designated Company Holidays
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa - see our site for further details on locations.
- Travel discounts available through the various brands of hotel that are currently in our portfolio.
For regular full time team members/leadership team:
- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws. *Seasonal team members may not be eligible to PTO and other benefits due to length of employment.
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