Product Manager-Know Your Customer & Identity Verification
Location: Nashville, Tennessee, United States
Company: First Horizon Bank
Job Type: Full-time
Posted: Aug 28, 2025
Application deadline: Nov 8, 2025
Source: ZipRecruiter
Location: On site in Charlotte, NC, Memphis, TN, Nashville, TN or Raleigh, NC.
Summary:
First Horizon is looking for a customer-obsessed, data-driven Product Manager to lead the evolution of our KYC (Know Your Customer) and Identity Verification capabilities within the Digital Identity team. This role will own the product strategy, roadmap, and execution of KYC workflows for account origination and identity recovery across our online and mobile banking platforms.
You’ll collaborate cross-functionally with engineering, compliance, fraud, and operations, and will serve as a key thought leader on how to deliver seamless and compliant onboarding experiences. Familiarity with platforms like Alloy, Socure, Sentilink, and Middesk is strongly preferred.
Key Responsibilities
- Own the end-to-end KYC product lifecycle, from strategy to execution, across consumer and small business onboarding flows
- Define and optimize workflows that meet CIP, BSA, and FFIEC regulatory requirements while minimizing customer friction
- Lead the configuration and orchestration of third-party identity providers; oversee model selection and rule logic
- Collaborate with engineering and design to build, test, and launch KYC-related features in our digital applications
- Partner with fraud, legal, and compliance teams to ensure workflows meet internal policies and external regulatory obligations
- Use sandbox, backtesting, and reporting tools to simulate changes, validate rule logic, and monitor production performance
- Track performance of identity verification vendors and signals, recommending improvements or replacements as needed
- Develop and track metrics like pass/fail rates, manual review volumes, approval latency, and conversion impact
- Drive operational excellence through well-documented procedures for manual review escalation and rule tuning
Preferred Qualifications
- 3–6 years of product management experience, ideally in a fintech, digital banking, or identity-focused environment
- Deep understanding of KYC/CIP, digital onboarding flows, and fraud prevention strategies
- Hands-on experience configuring and integrating vendors like Alloy, Socure, Sentilink, or Middesk
- Comfortable reading API documentation and working with engineering on decision logic and data integrations
- Familiarity with concepts like velocity checks, step-up authentication, and identity element matching
- Crisp communication skills. Able to distill complicated processes into easily relatable and digestible talking points.
- A customer-first mindset with a bias for simplicity, speed, and regulatory compliance
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
X formerly Twitter
YouTube
More Jobs Like This
Receiver - Warehouse Technician
Multimatic
Posted: Aug 31, 2025
Position Overview: Multimatic Niche Vehicles North America is seeking an experienced Receiver -Warehouse Technician to ensure efficient movement of raw material and finished goods on/off truck and around the plant. The successful candidate will have some experience working in a fast-paced warehouse and understand the importance of a strong work ethic, be able to multi task and work efficiently and accurately. Responsibilities: • Receive, inspect and verify incoming shipments against invoices, purchase orders and other documents. Record shortages and reject damaged goods. Maintain receiving
Cake Decorator - Part Time
Longo's
Posted: Aug 31, 2025
Description We are looking for a Cake Decorator - Part Time who is passionate about food and enjoys working in a fast paced, team environment! Do you have outstanding customer service skills? Are you passionate about the food industry? If so, come join our growing team! Position: Cake Decorator - Part Time What you’ll do: - Provide exceptional service to our customers - Stock, merchandise and create displays - Product preparation - Maintain product quality by date checks and product rotation - Follow Food, Health and Workplace Safety standards What we are looking for: - Ability to
Health Care Aide (1.00 FTE)
Golden Life Management
Posted: Aug 31, 2025
It's an amazing time to join Golden Life as we continue to expand our seniors housing, care, and services within western Canada. We’re looking for qualified, temporary, full-time (1.00 FTE) Health Care Aide to join our Nursing Care team at Columbia Garden Village in Invermere, BC. If you're a qualified Health Care Aide, and you are a strong team player, then we’d like to hear from you! The successful candidate will have related experience and a passion for providing high quality care and support for seniors. We're looking for someone who: • Respect and promote the dignity, choices and indiv
Content Research Specialist
beBeeSearch
Posted: Aug 31, 2025
Media Search Analyst Job DescriptionAs a Media Search Analyst, you will have the opportunity to work with an innovative web-based evaluation tool, conducting comprehensive assessments across diverse task categories, including music, video, books, podcasts, and home pod evaluations in various media domains.Our team empowers you to set your own schedule, allowing for flexibility and autonomy in your work. You will analyze and evaluate search outcomes for App Store Content, conducting research using online tools to assess query accuracy and intent.With no previous professional experience required
Accounting Analyst
Sleep Country
Posted: Aug 30, 2025
In this role you will: • Serve as a key member of the Accounting Shared Services team, supporting financial accuracy and operational efficiency. • Perform daily audits of store transactions, analyze and resolve out-of-balance issues, and complete timely reconciliations and correcting entries. • Coordinate with other teams to ensure transactions are reflected accurately in the financial systems. • Escalate issues to the proper departments and follow through to resolution. • Take the lead reviewing and assessing existing accounting operational processes. • Analyze root causes of issues and recom
Operations Associate
Crate & Barrel
Posted: Aug 30, 2025
CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team as a Operations Associate. A day in the life as a Operation Associate... - Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase - Perform duties associ
EOI - Medical Secretary
KCHC
Posted: Aug 30, 2025
Title: Medical Secretary Reports to: Primary Care, Manager Position Type: Permanent: Full-Time Permanent 1.0 FTE (35 hours/week) Salary: $21.74 - $25.58 per hour Vacancy Status: New Vacancy Location: Midtown Kingston Health Home Position Summary Working in close partnership with a multi-disciplinary team, the Medical Secretary ensures the smooth and efficient operation of the health care team by directing clients and participants to appropriate services and by maintaining all systems that support health care services. Key Responsibilities Client Service • Creates a welcoming atmospher
Plant Operators
Lismore City Council
Posted: Aug 30, 2025
About Us We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community. About this Position: We have multiple Plant Operator positions available in our Roads Department. The Plant Operator is part of the Roads and Quarry section within the Council’s Chief Operating Office. The primary function of the Plant Operator is to operate plant and heavy vehicles with precision and expertise in road construction, maintenance, and quarry operations, ensuring the safe and efficient operation of equipment throug