[Hiring] Application Support Specialist @FS Operations Canada, Ltd
Location: Canada
Company: FS Operations Canada, Ltd
Job Type: Full-time
Posted: Jul 30, 2025
Application deadline: Apr 12, 2026
Source: Remotive
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Application Support Specialist is responsible for assisting Application clients with the effective use of Maestro products and providing clients with prompt, effective resolution of all technical issues with respect to Maestro applications.
- Is a subject matter expert on Maestro products and applications.
- Provides support to end-users in the identification and resolution of application related issues.
- Leads all efforts as they pertain to incident resolution, escalation of complex issues and provides advice on tactical and strategic solutions.
- Delivers an exceptional level of Application support to all clients and internal teams.
- Provides regular and proper communication to customers throughout the resolution process.
- Adheres to process of reporting incidents for fixes and incidents vetted before submitting to Quality Assurance.
- Participates in the on-call schedule to provide afterhours client support.
Qualifications
- Experience in the hospitality operations is required.
- Experience working with Property Management System (PMS) considered an asset.
- Minimum 2 years of work experience in the hospitality industry is required.
- Experience/involvement with new system implementation considered an asset.
- Hotel Front Office/Reservations, Night Audit, Hotel Accounting and Hotel Sales and Catering knowledge and/or SPA is preferred.
- Hotel online marketing knowledge including Booking Engine and GDS a plus.
- End user support in a help-desk environment, preferably in a call center.
- After hours pager support (on rotation) and ability to do shift work.
- Previous experience in Maestro PMS will bring a candidate to the forefront for selection.
- Excellent communication/written skills, and the ability to understand technical issues and articulate industry operational/technical solutions to clients.
- Limited travel is required when supporting our clients on-site.
Requirements
- Daily duties include client support and assisting Maestro Support Managers in resolving client application support issues.
- Effective communication (written & verbal) and interpersonal skills.
- Highly service-oriented with exceptional customer service skills.
- Can-do attitude, strong time-management skills and ability to work quickly under pressure.
- Strong proven experience in critical thinking, formal incident and problem management.
- Ability to work independently as a self-starter, and within a team environment to brainstorm and collaborate.
- High ability to multitask, remain organized and prioritize effectively under pressure.
- This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills.
Benefits
- Medical
- Extended Health and LTD plan
- Dental
- Vision
- RRSP (with employer match)
- Health Spending Account
- Flexible paid time off
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