[Hiring] Rehabilitation Service Specialist - Case Coordinator @WCG International Consultants Ltd.
Location: Canada
Company: WCG International Consultants Ltd.
Job Type: Full-time, Part-time
Posted: Jul 28, 2025
Application deadline: Apr 12, 2026
Source: Remotive
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Rehabilitation Service Specialist – Case Coordinator (RSS CC), you’ll be responsible for the receipt of new Rehabilitation Services and Vocational Assistance Program (RSVP) referrals, triage process and initial engagement of the Participant.
- Identify referral service expectations ensuring information is thorough and clearly identifies referral objectives
- Ensure appropriate eligibility for service is established
- Liaise with VAC referral source regarding incomplete documentation or additional information required
- Initiate first contact to Participants within service standard timelines
- Provide Participants with high-level details about the program and answers initial questions regarding program or process
- Identify any support or adaptations to initial intake interviews that Participants require to be successful and to achieve participant satisfaction (e.g., chunking, physical environment, breaks, spouse/family member attendance, etc.)
- Negotiate and problem solve to overcome any obstacles in booking initial intake interviews within service standard timelines
- Provide access to the Participant Portal and provides contact information for User Support Call Centre and RSSs
- Address and resolves any issues/concerns that arise promptly; escalates appropriately when needed
- Ensure Participants receive initial orientation materials and complete any pre-meeting information prior to initial intake interviews
- Accurately completes and/or updates initial data entry into Case Management software
- Ensure pre-meeting information received is complete
- Communicate any identified individualized needs to RSSs prior to initial intake interviews
- Follow approved escalation processes if not able to meet timelines/skill set, and to obtain guidance on appropriate RSS assignment
Qualifications
- Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
- One (1)+ year(s) experience in an administrative role
- Ability to multi-task and prioritize to achieve program service standards
- High level of confidentiality and awareness of privacy requirements
- Strong digital literacy including MS Office, MS Teams, SharePoint
- Employment conditional on obtaining Federal Level Security Clearance Reliability Status
- Bilingual (French/English) preferred
- Understanding of medical terminology
Benefits
- Work from home and earn a competitive starting salary of $52,020 annually
- Comprehensive and flexible health and dental benefits
- RRSP Matching program of 1.5% base earnings
- Ongoing learning and development opportunities
- Flexible hours and part time opportunities
- Generous time-off policies that promote work/life balance
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