Senior IT Systems Administrator

Do you have a heart for the vulnerable population? Would you like to use your skills and experience to make a difference? We are seeking a Senior IT Systems Administrator to join our Information Technology Team. Reporting to the Manager, Information Technology, this role combines oversight of service desk operations and IT systems infrastructure, ensuring high-quality end-user support, with the hands-on responsibilities of senior-level IT systems administration. The ideal candidate will be passionate about both providing exceptional service desk leadership and who possesses strong experience in IT infrastructure and systems administration, working closely with other senior IT staff and leadership for ongoing development.

Employment Type: Full time

Schedule: Monday to Friday, 8:00AM to 4:00PM

Reporting to: Manager, Information Technology

City: Calgary, Edmonton, and/or Red Deer, AB

Number of Positions to Fill: 1

RFR #: 1400

DUTIES AND RESPONSIBILITIES:

IT Systems Administration & Support

• Provide senior-level expertise in the administration and maintenance of IT systems, including servers, networks, and cloud-based environments.
• Oversee the configuration, monitoring, and troubleshooting of IT systems to ensure optimal performance, availability, and security.
• Act as an escalation point for complex technical issues within the IT systems administration team and service desk.

Team Leadership & Guidance

• Support and mentor IT Systems Administrators, providing technical guidance and troubleshooting assistance when needed.
• Ensure the team has the tools, resources, and knowledge necessary to effectively support the service desk and system administration tasks.
• Foster a collaborative and high-performing team culture, promoting professional growth and development.

Collaboration with Senior IT Staff

• Work closely with other senior-level IT staff to ensure smooth integration of systems and alignment of infrastructure projects with organizational goals.
• Act as a secondary point of contact for liaison responsibilities, working to integrate IT systems with other departments effectively.

Service Desk & IT Systems Oversight

• Provide support to the IT Systems Administrator(s) in overseeing the service desk team and ensuring that service requests and incidents are being handled efficiently and in a timely manner.
• Collaborate with the IT Systems Administrator(s) and the IT infrastructure team to ensure any infrastructure issues impacting the service desk are quickly addressed.
• Ensure that all IT systems support processes align with the best practices for service delivery and user satisfaction.

Security & Compliance

• Ensure all systems and services are in compliance with security standards, policies, and procedures.
• Collaborate with security teams to monitor, assess, and address security risks across the IT systems landscape.
• Implement and enforce security measures to protect critical infrastructure from internal and external threats.

Project Support & Implementation

• Support the implementation of new infrastructure projects, ensuring smooth deployment, integration, and ongoing system stability.
• Provide expertise during the evaluation and deployment of new technologies, ensuring they align with organizational requirements.

Cross-Departmental Coordination

• Serve as a key point of contact for technical issues, working with other departments to understand IT needs and ensure solutions are provided in line with business objectives.
• Help facilitate communication between IT and other departments to ensure project deadlines and priorities are met.
• Process Optimization & Documentation:
• Develop and maintain documentation on system configurations, processes, procedures, and troubleshooting guides.
• Drive continuous improvement of IT processes, identifying areas for increased efficiency and better service delivery.

Budget & Resource Management Support

• Support the management of IT budgets, assisting in resource allocation, and tracking expenditures for systems administration and service desk operations.

Other Duties as Assigned

• Handle other IT-related tasks and projects as needed to support the organization's IT infrastructure needs.

MINIMUM QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5+ years of experience in IT systems administration, with proven expertise in managing systems and supporting IT infrastructure.
• Strong leadership and team management skills, with experience providing guidance to other team members and service desk staff.
• Extensive experience in troubleshooting complex IT issues and providing senior-level support for systems administration and service desk functions.
• Expertise in a wide range of IT systems, including servers, networking, cloud services, and infrastructure management.
• Experience with systems management tools, monitoring solutions, and troubleshooting methodologies.
• Familiarity with project management processes and IT service management frameworks (e.g., ITIL).
• Knowledge of security best practices and experience managing security across IT infrastructure.
• Expertise in communication with both technical and non-technical stakeholders.
• Experience with cloud platforms (e.g., AWS, Azure) would be considered an asset.
• Knowledge of regulatory frameworks such as NIST, CIS, or GDPR would be considered an asset
• Project management certifications (e.g., PMP, Agile) or similar experience.
• Background working in or with cross-functional teams to integrate IT solutions.

WORKING CONDITIONS

• Moderate sitting, standing, and walking are required as part of this role
• Moderate physical effort required to successfully accomplish the essential job functions, such as keyboarding to word process documents, enter data into database etc.
• Moderate mental effort required to successfully accomplish the essential job functions such as providing information, resolving discrepancies, etc.
• Full-time position with a mix of office-based and remote work flexibility, depending on the needs of the department and ongoing projects.
• Occasional travel may be required based on project demands or team needs.
• Employment Security Check is required.
• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

This position may require the use of a company vehicle, and/or a personal vehicle for company use. The candidate must have a valid driver’s licence, maintain $2M Vehicle Liability Insurance on any personal vehicle being used, and may need to provide consent for a driver’s abstract request.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our Careers page to see more job opportunities.